Guest Services and Information

 

Reception

Dial: 0
Check-in: 14:00
Check-out: 12:00
Late check-out is subject to availability and possible additional cost.

Guest Service Center

Dial: 303
Assistance with planning, points of interest, entertainment, restaurant reservations, transportation and flights.

Housekeeping

Dial: 0
Room cleaning: 08:00 to 17:00
Laundry service: 07:00 to 19:00
Items received before 09:00 returned same day.
Items after 09:00 returned next day.
Express service available with surcharge.

Services and Facilities

 

Air Conditioning

Controlled via remote control switch in room.

Airline Reservation

Guest Service can assist with reconfirming and web check-in.

Baby Cot or Crib

Available upon request. Dial 0.

Baggage

Assistance for handling or storage is available. Dial 0.

Credit Cards Accepted

Visa, American Express, JCB, UnionPay, MasterCard.

Conference and Meeting Room

3rd Floor with four banquet rooms for up to 100 guests. Contact Guest Service.

Disabled Guests

Registered at reception and housekeeping. Assisted evacuation during emergencies.

Do Not Disturb

Use DND light. Notify reception if you do not want phone calls. Management reserves the right to enter in emergencies or for safety.

Documentation Services

Photocopying, scanning, and printing are available via Guest Service. Dial 303.

Excursion and Tour Services

Information and bookings are available through Guest Service. Dial 303.

Extra Bed or Roll-away Bed

Available upon request with a surcharge. Dial 0.

Fire Safety and Evacuation

Press the fire alarm button, call Reception or Guest Service. Dial 0.

Internet and Wi-Fi

Available in guest rooms and public areas. Contact Guest Service if needed.

Lifts

Automatically return to the ground floor in a fire alarm. Do not use lifts in emergencies.

Lost and Found

Items stored with Housekeeping for 3 months. Contact Reception.

Maintenance

Dial 0 for room maintenance requests.

Minibar

Replenished daily, consumption charged to room account. Notify Reception at checkout.

Medical Assistance

Guest Service Dial 303.
Hospitals:
Vinmec International Hospital
Family Hospital
Hoan My Hospital
Family Medical Practice Da Nang

Office Supplies

Available upon request at Reception. Dial 0.

Quiet Hours

22:00 to 08:00. Keep noise levels low.

Safety Deposit Box

Available in every guest room.

Safety and Security

24-hour security. Use the peephole, the deadbolt, and report suspicious persons to Reception.

Taxi Service

Contact Guest Service. Recommended companies: Mai Linh, Vinasun Green, Tien Sa.

Transportation and Transfer

Arrangements available through Guest Service.

Telecommunication

Reception and Operator: Dial 0
In Room Dining: Dial 4
Annona Spa: Dial 5
Room to Room: Dial 8 + Room Number
Domestic within Da Nang: Dial 9 + Number
Domestic outside Da Nang: Dial 9 + 0 + Area Code + Number
Mobile: Dial 9 + Mobile Number
International: Dial 9 + 00 + Country Code + Number

Wake Up Call

Available via Reception. Dial 0.

Water

Tap water is purified but not recommended for drinking. Two complimentary bottles are provided daily.

On Request Items

Available upon request at Reception. Dial 0.
Items include adaptor, transformer, coat brush, iron, ironing board, sewing kit, shaving kit, shoehorn, shoe brush and shower cap.

Restaurants and Bars

 

Anemoi Restaurant

Location: 2nd Floor
Hours:
Breakfast 06:00 to 10:00
Lunch and Dinner 11:00 to 22:00
Extension: 3

The Speakeasy Bar and Tapas

Location: 26th Floor
Hours: 16:00 to 00:00
Extension: 7

In Room Dining

Hours: 10:00 to 23:00
Extension: 4

Jomo Café

Location: Lobby, 1st Floor
Hours: 07:00 to 20:00
Extension: 1

Jomo Mart

Location: Lobby, 1st Floor
Hours: 07:00 to 20:00

Wellness Facilities

 

Annona Spa

Location: 4th Floor
Hours: 10:00 to 22:00
Extension: 3

Sauna and Steam Bath

Location: 5th Floor
Hours: 07:00 to 22:00
Extension: 5

Swimming Pool

Location: 5th Floor
Hours: 06:00 to 22:00
Extension: 334

Pool Bar

Location: 5th Floor
Hours: 10:00 to 19:00
Extension: 6

Fitness Center

Location: 5th Floor
Hours: 06:30 to 22:00
Extension: 383

Kids Corner

Location: 5th Floor
Hours: 08:00 to 20:00
Extension: 382

Hotel Policies

 

• Valid identification or passport required at registration.

• Security deposit required upon check-in, credit card, or cash.

• Pets, weapons, toxic materials and explosives are prohibited.

• Visitors must register at reception and cannot stay past 22:00.

• Cooking in guest rooms is prohibited.

• Gambling, prostitution, and drug use are prohibited.

• Smoking is prohibited in rooms, public areas, restaurants, and bars. Fine applies.

• Check-in from 14:00, check-out at 12:00. Early or late check-out is subject to availability and fees.

• Maximum occupancy generally 2 adults and 1 child under 6 with existing bedding. Extra beds available with a surcharge.

• Strong-smelling fruits are not permitted.

• Guests are responsible for damage or loss of hotel property.

• Do not move or change room equipment without approval.

• Facilities are reserved for registered guests except the Spa, Restaurants, and Bars.